Date Published: September 2026
Publisher: Serapis Bey Publishing
TRANSFORM YOUR LIFE WITH THE WAY YOU SPEAK
As human beings, we have a deep need for social connection, yet our primitive fight-or-flight response can be a major barrier to achieving it, leading to misunderstanding, conflict and disconnection.
Fortunately, there is a solution.
The Human Language delivers a compelling message. By replacing our habitual, learned patterns of communication we can experience greater understanding, empathy and connection in our relationships, transforming our lives.
Through easy-to-follow chapters, this book introduces The MECAnism, to calm your instinctive reactions, gain emotional clarity and develop psychological safety. It gives you the practical tools and techniques to listen, speak and act in your daily life with compassion, for yourself and others, enabling you to meet your needs with confidence.
Pam Bryant, Oxford, UK
"Penny uses just enough science to help the reader understand why they behave the way they do while focusing on simple techniques to get to the heart of change.
The Human Language should be required reading for anybody who has to work or live with other people, which is most of us."
Diana D'Ascoli, Philadelphia, US
Changing the way we speak to other people is not an easy or
quick
process. It has become deeply ingrained in us for various
reasons—
our judgements, unconscious biases, unmet needs, and the
assumptions and reactions we make on a daily basis. However,
and
it is a significant ‘however’, the crucial fact remains that
… we hold
the power to change. It is entirely within our human
capability to
break old habits and form new ones. The new type of
communication and connection we are discussing involves
skills that
can be learned by any one of us at any point in our lives.
We have
the ability to re-engineer our relationships so our daily
lives no
longer resemble the examples mentioned above. Our daily
existence
can transform into a state where we have greater control
about how
we listen to and speak with others. We can experience the
benefits
of genuine connection and understanding, both with other
people
and with ourselves. This shift will bring about less
conflict and
xvenable us to attract less of what we don't want and
more of what we
truly want. Ultimately, it will lead us to a greater sense
of inner
peace. To embark on this journey, we examine how we conduct
our
conversations. In this book, we encourage you to shine a
light on
your minds, to pay attention to the messages conveyed by
your
emotions, to identify your underlying core needs, and to
choose
actions that will best fulfil what you truly want
underneath. First, we
must address the most significant conversation of all; the
one we
have with ourselves.
About the Author
Penny Newton-Hurley is the founder of CommPassion Ltd. She has worked with large private organisations in the UK and globally, and in the public sector across the areas of government, military, healthcare and education for more than 30 years. CommPassion provides training in interpersonal communication skills, resolving conflict between individuals and building psychological safety within teams for higher workplace and relationship performance.
In 2025, her company launched their first four online courses, taking their expertise and experience from the world of business directly to individuals in all areas of their lives. This book reveals the details behind her courses and supports the learning of improved communications skills.
Communication has been a fascination for Penny since childhood, when she spoke with her father in Morse Code! After a few exciting years spent working in International Marketing, Penny had an opportunity to be involved in the nascent field of Internal Communication where she began to understand the importance of humanto-human connection in the workplace. In 2005, she was introduced to the teachings of nonviolent communication. From that moment on, it became her purpose to spread this message as far as possible, a mission to change the way we talk and listen and communicate with each other; to change the way the world speaks.
Today, she is a trainer of compassionate communication techniques, Workplace Mediator, Certified Psychological Safety Facilitator with the Fearless Organisation; as well as a UK Samaritans Listening Volunteer. Penny holds a BA (Combined Honours) in Modern Languages (French/Spanish) with Politics, Economics and Linguistics.
Contact Links
Instagram: @pennynewtonhurley
Facebook: Penny Newton-Hurley
LinkedIn: Penny Newton-Hurley
TikTok: @pennynewtonhurley
YouTube: Penny Newton-Hurley
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